Refund Policy – Pak Ja Store
At Pak Ja Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a refund under the following terms and conditions.
1. Refund Eligibility
Customers may request a refund within 7 days of receiving the product.
The product must be unused, undamaged, and in its original packaging.
Proof of purchase (invoice or order number) is required.
2. Non-Refundable Items
Refunds will not be issued in the following cases:
Products damaged due to misuse, negligence, or improper handling.
Items returned after 7 days of delivery.
Products marked as non-refundable or clearance items (if applicable).
3. Refund Process
To initiate a refund, please contact Pak Ja Store’s customer support with your order details.
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within a reasonable time.
4. Shipping Costs
Shipping charges are non-refundable, unless the return is due to an error on our part (wrong or defective item).
5. Exchange Option
In case of defective or incorrect items, customers may choose an exchange instead of a refund, subject to availability.
6. Policy Updates
Pak Ja Store reserves the right to modify or update this refund policy at any time without prior notice.
Return Policy – Pak Ja Store
At Pak Ja Store, we offer a 7-day return policy to ensure customer satisfaction.
1. Return Eligibility
Products can be returned within 7 days of delivery.
Items must be unused, unworn, unwashed, and in original condition with packaging and tags intact.
Original invoice or order proof is required for all returns.
2. Non-Returnable Items
Returns will not be accepted in the following cases:
Items damaged due to customer misuse or negligence.
Products returned after 7 days of delivery.
Sale, discounted, or clearance items (if applicable).
Items marked as non-returnable.
3. Return Process
To initiate a return, customers must contact Pak Ja Store’s customer support within 7 days.
After approval, the product must be sent back to the provided return address.
Returned items will be inspected before approval.
4. Shipping Charges
Return shipping costs will be borne by the customer, unless the return is due to a wrong or defective item sent by Pak Ja Store.
5. Exchange or Refund
Approved returns may be eligible for an exchange or refund, as per Pak Ja Store’s refund policy.
6. Policy Changes
Pak Ja Store reserves the right to update or modify this return policy at any time without prior notice.